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01.OCT 2019 | 12:20
Arendal: Barbu

Jens Gjerløws vei stengt 03.10 - 24.10 grunnet veiarbeid.

12.SEP 2019 | 12:59
Tvedestrand: Laget

Lagveien stenges helt – omkjøring for linje 154 fra 17/9:

20.AUG 2019 | 14:00
Kristiansand: Tollbodgt

Midlertidig flytting av holdeplasser fra pl Q til pl P.

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Terms of transportation

Terms of transportation

Note: This is an automated translation on the "Terms of transportation" approved by the Ministry of Transport 27 February 2004


Terms of transportation

Statutes for transport by scheduled bus services in Norway. Approved by the Ministry of Transport, 27 February 2004. The original text in Norwegian is avaliable from the Ministry of Transport and Communication here


Terms of transportation:

Chapter 1. Travelers

Paragraph 1 Who the terms apply to

  • The terms apply to travel by regular bus services in Norway and are considered to be contractual terms between the traveler and the operator who carries out the transport.

Paragraph 2 Bus stops

  • If the authorities have dedicated bus stops, embarking and dis-embarking will take place on these. If it is safe, and in accordance with traffic rules, stopping may also take place outside of the dedicated stops.

Paragraph 3 Fees - Refunds

  • The operator shall use tariff rules, including moderation schemes, approved by the authority designated by the Ministry of Transport as an transport authority for that route or operator. The pricing rules may also contain prerequisites for refund and period tickets that are not used.
  • Tariff and moderation information should be available to travelers, including information on refund schemes and where to contact the authority.

Paragraph 4 ticket

  • The right to transport is given when buying a ticket or bus card. Ticket must be bought or shortly displayed / cut when boarding, if no other special arrangement has been made for payment/boarding. The traveler must make sure that the correct ticket and change is received. Complaints must as far as possible take place on the spot.
  • If a traveler fails to validate the ticket at the right time, the ticket should be given to the driver as soon as possible and before leaving the vehicle.
  • The ticket / card must be kept for the duration of the journey and shall be provided on request for driver or ticket inspector.
  • Passengers who on ticket-inspection can not show a valid ticket or bus card, shall pay an additional amount equivalent to twice the fare for the single ticket for the distance. In any case no less than NOK 300. Bus cards that are misused or attempted abused by can be confiscated by the ticket inspector or driver against receipt.
  • Travelers who refuse to pay additional fees or refuse to consign the bus card may be notified to the police, cf. Penal Code § 403.
  • Pursuant to the Act on Professional Transport by Motor Vehicle and Vessel of 21 June 2002 No. 45 Section 33, passengers without a valid ticket may be retained. Restrictions on travelers must be explicitly approved by the Ministry of Transport and Communications as regards the terms and conditions of each company.

Paragraph 5 appearance

  • Travelers are obliged to take in consideration other travelers and comply with common safety rules. Seat belts and other safety features must be used where available.
  • While vehicle is moving, it is not allowed to disturb or otherwise interfere with the driver.

Paragraph 6 Smoking and drugs

  • Prohibition of smoking must be observed. The use of alcoholic beverages or other drugs is prohibited.

Paragraph 7 Interference

  • The driver may refuse to bring travelers who are visibly affected by drugs or otherwise may cause inconvenience or discomfort to other travelers. Travelers who act in an anti- social behavior or otherwise disturb other passengers may be expelled in comply with request from the driver.

Paragraph 8 Responsibilities for the traveler

  • Damage that the passenger causes on a vehicle or device shall be replaced by normal compensation rules.



Chap. II Travel goods

Paragraph 9 Hand luggage

  • Travelers can freely carry easily handled items (hand luggage) with a total weight of up to 20 kg for each ticket. The baggage must be placed in such a way that it does not affect other travelers or prevent safe entry and exit.

Paragraph 10 Other travel goods

  • At various fees, heavier or larger items or luggage may be transported to the extent that the space allows and the operator finds it safe. Such items shall be placed after instruction of the driver.
  • Baby strollers can be trsnported to as long as space is avaliable and must be placed after instruction of the driver.
  • Bicycles that can be disassembled or put together can be transported in the boot compartment. Other bicycles are only included on buses with bicycle racks or any other suitable location, as far as space is avaliable and the driver finds it safe.

Paragraph 11 Living animals

  • The operator is not required to bring live animals. The operator determines the extent to which animals can be taken in the bus. Dogs are subject to the owner’s control (leashed, caged etc.) and must not impede free passage. Animals that are aggressive or disturbing travelers in other ways can be set off during transport.

Paragraph 12 Responsibility and compensation for loss of or damage to travel goods

  • The operator is not liable for loss of or damage to items transported free of charge unless there is a presence or gross negligence on the part of the service. In addition, the company's liability is governed by the Car Responsibility Act of 3 February 1961.
  • For goods for which payment has been made pursuant to section 9, the carrier is liable for any loss or damage affecting the goods being placed on the bus to the destination. This does not apply, if the loss or damage is due to failure or negligence from the traveler who brings the goods. In determining the amount of compensation, the Road Traffic Act of 20 December 1974 will apply. Section 32, second paragraph, of the Act provides that in domestic carriage the compensation may not exceed 17 SDRs per kilogram of lost goods in gross weight.
  • SDR is an international currency unit, called the special drawing rights, as determined by the International Monetary Fund.

Paragraph 13 Complaints

  • Anyone who will claim compensation pursuant to the provisions of Section 11 must do so within a reasonable time and without delay.


Chap. III Liability and compensation

Paragraph 14 Company responsibility for delays and cancellations

  • The operator shall, as far as possible, inform passengers about cancellations, delays and other operational disturbances and indicate how passengers should relate to each situation. Minor delays must be expected
  • Delays already existing when the agreement on transport was concluded is considered accepted by the passenger.
  • If Interruption or cancelation take place on the journey, the operator shall arrange for forwarding transport within a reasonable time, based on the assumptions in the particular case. What is considered to be "in a timely manner" is specifically considered in the individual case.
  • Where forwarding transportation does not take place or has not taken place within a reasonable period of time, the traveler is entitled to compensation for the loss that is incurred if the carrier has acted negligently.
  • The loss that occurs must be documented to the opeator. Only the direct loss is covered. The customer is obliged to limit his loss.

Paragraph 15 Liability for personal injury

  • In case of injury to a person, the traffic company is liable under the provisions of the Auto Liability Act.


Chap. IV Final Provisions

Paragraph 16 Complaints

  • If necessary, please contact the operator's office for any complaints about the operator, operation or route. This also applies to complaints where bus cards have been withdrawn in accordance with the provisions of section 4.

Paragraph 17 Information about the terms

  • The terms of transport must accompany each vehicle when carrying out the type of transport to which the terms apply. The terms shall also be available to the travelers or otherwise shall be subject to the terms and conditions. The name of the carrier and how the company can be contacted must also be entered.

Paragraph 18 Validity

  • The individual operator may apply additional terms of transportation if they do not restrict the traveler's rights in relation to the rules in § 1-17 above.