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New bus operators in Aust-Agder from 1 January

Agder Kollektivtrafikk (AKT) will from 01.01.2015 be responsible for the provision of local and regional bus services in the areas currently run by Nettbuss Sør in Aust-Agder county. L/L Setesdal Bilruter and Agder Buss AS are new bus operators and will run the buses, while AKT will be responsible for planning, marketing and customer information.

New bus operators in Aust-Agder from 1 January



What changes will you notice as a bus traveller:


All buses are new. The buses will be universally designed and have seat belts.
All bus lines will be given new line numbers. See the list of new busline numbers further down the page.
There will be some changes to the route network. Perform search in our travel planner in order to see the changes.
The introduction of a real time system will provide information about when the bus actually leave your bus stop. The real time system will be introduced after a period of quality assurance.
AKT opens in January a new customer center in Arendal, where you can get information, buy bus cards and retrieve lost properties. The customer center is located in Peder Thomassons gate 6 (open Monday - Friday 1100-1600).
AKT introduces a travel guarantee which obliges us to do our best to ensure that you arrive on time.
• To use the web shop or pay your trip with "pay as you go-credit" (Value card), you must acquire a new bus card from AKT after 1 January. When you have a new bus card, you can easily buy our periodic travel products or "pay as you go-credit" in the web shop.

 

 

More information about new buses in Aust-Agder

 

AGDER KOLLEKTIVTRAFIKK AS (AKT)

Agder Kollektivtrafikk AS (AKT) is the public transport authority in both Agder counties. AKT is owned by Vest-Agder county council (40 %), Aust-Agder county council (40 %) and Kristiansand municipality (20 %).

AKT is responsible for the provision of local and regional bus services in the county of Vest-Agder. From 1. January 2015 also for parts of Aust-Agder county. The county council og Vest-Agder and Aust-Agder owns 80 % of the company, and the remaining 20 % is owned by Kristiansand municipality.

AKT does not own buses or other vehicles, and does not employ drivers. Instead, the company purchases services from contractors with their own vehicles and drivers

We provides annually a total of ca 12 MIO travels in the Vest-Agder county  (ca 9 MIO in the Kristiansand region alone) and Aust-Agder ca 3,4 MIO.

 

NEW LINE NUMBERS

All current line numbers will add "100" to its current number . Except line no 4 turning to line 150, line 5 turning to line 100 and line 50 turning to line 151. Searches performed in our travel planner will include the new numbers on journeys after 1. January.

 

Current line number

New line number

Operator

1

101

L/L Setesdal Bilruter

2

102

L/L Setesdal Bilruter

3

103

L/L Setesdal Bilruter

4

150

Agder Buss AS

5

100

L/L Setesdal Bilruter

10

110

L/L Setesdal Bilruter

11

111

L/L Setesdal Bilruter

12

112

L/L Setesdal Bilruter

15

115

L/L Setesdal Bilruter

20

120

L/L Setesdal Bilruter

30

130

L/L Setesdal Bilruter

39

138 og 139

L/L Setesdal Bilruter

40

140

L/L Setesdal Bilruter

45

145

L/L Setesdal Bilruter

46

146

L/L Setesdal Bilruter

50

151

Agder Buss AS

52

152

Agder Buss AS

53

153

Agder Buss AS

54

154

Agder Buss AS

55

155

Agder Buss AS

56

156

Agder Buss AS

60

160

Agder Buss AS

62

162

Agder Buss AS

63

163

Agder Buss AS

 

NEW BUS CARDS

To use the web shop or pay your trip with "pay as you go-credit" (Value card), you must acquire a new bus card from AKT after 1 January. When you have a new bus card, you can easily buy our periodic travel products or "pay as you go-credit" in the web shop.

You can retrieve your new buscard from the busdriver or at the customer centres in Arendal or Kristiansand. If you are not planning to use the webshop or use"pay as you go" credit, you don't have to switch to new bus card at this moment.

 

 

AKT WEBSHOP

Update your travelcard in our webshop!

You need an AKT’s travelcard (bus card) to be able to use the online store. Note that you cannot update travelcards from Aust-Agder county council in the webshop. To use the web shop, you must acquire a new bus card from AKT after 1 January.

All of AKT’s age-specific periodic travelcards (with the exception of certain categories of the adults card) can be updated in the online store, along with Flexicard and 24-hour ticket can also be updated. Pay-as-you-go credit cannot currently be topped up in the web shop. You pay via credit card (VISA/MasterCard). After your online-purchase, your travelcard will be ready for use on the bus the next day from 05:00, but we still recommend that you top up a few days before the card expires.

 

Read more about AKT Webshop here

 

CUSTOMER CENTER IN ARENDAL

AKT opens a new customer center in Peder Thomassons gate 6 (next to Kulturhuset). The customer center sell travelcards (bus card) and provide travel information for all bus lines in both the Agder counties. The customer service center distribute lost property from the bus companies running in the respective areas.

 

AKT Arendal (customer service center)

Visiting address: Peder Thomassons gate 6, 4836 Arendal. Telephone: 38 14 53 81

Opening hours 

Customer information center

Monday–friday

11.00–16.00

Saturday

closed

Sunday

closed

 

 

 

 Klikk her for større kart

 

WHAT IS REAL TIME?

  • The new real time information system (SIS) is based on the pairing of GPS technology and information from an in-vehicle computer on board each bus. The collected information enables us to locate the position of the vehicle, which in turn provides a basis to auto-generate a prognosis for when the bus is expected to depart from a bus stop. This information is conveyed to passengers on electronic boards/screens, web and mobile.
  • If a major deviation or service disruption is not captured by the real time system, AKT will automatically post information and service messages on bus stops, web, mobile and in some cases on board the bus.

 

REAL TIME ON WEB AND MOBILE – Full overview

  • In the Kristiansand area and Aust-Agder county, the web and mobile version of the travel planner gives you up-to-date real time information for all the bus stops. You can easily search for departure and arrival times in real time, giving you a complete overview of exactly when the buss will arrive at any bus stop (including those who do not have their own electronic board with information in real time).
  • In the Kristiansand area, all travel schedules and travel information in real time will be marked YELLOW in the travel planner. Other travel schedules based on the regular time table (not real time) are shown with WHITE text.
  • Note! The app is only available in Norwegian.

 

REAL TIME AT BUS STOPS - More predictable

  • On selected bus stops, electronic boards will display departure times for the next buses. When it’s more than 10 minutes until departure, the time of departure will be shown. When it’s less than 10 minutes until departure, the board will show the number of remaining minutes. Deviations from the schedule will also be displayed on the boards. When a bus arrives at a bus stop with multiple lines and the doors are opened, the bus line and destination will be announced on external speakers. In cases when departures are not connected to the real time system, “ca” (circa) will be shown in front of the departure time.

 

REAL TIME ON BOARD BUSES – Better information

  • On board the bus, display screens will provide information about the next bus stops on the bus line/route. The next stop will also be automatically read out loud over the internal speaker.
  • Most buses will be equipped with large TFT screens. But due to lack of space, some buses will be equipped with smaller, single-row LED screens instead, providing simplified travel information.

 

Read more about the real time system here

 

 

CONTACT AKT

You can contact AKT via telephone 177 or e-mail if you have questions, comments or information. We will answer you inquiry or forward it to the appropriate person or company. If you are calling from outside the Agder counties, you must call 815 00 194. You can also visit one of our customer service centres in Kristiansand and Arendal, and at the main bus station in Lyngdal or Flekkefjord.

CONTACT INFO

•Telephone 177

•Telephone 815 00 194 (if you are calling from outside the Agder counties). Open till 2000 every day.

•E-mail: post@akt.no